About me

Hello, I am Nishant Gode, an analytics driven customer success and insights specialist with 5+ years of experience creating $75M+ business impact through data analysis, client partnership, and growth focused strategy. I specialize in turning complex information into clear guidance that strengthens retention, revenue, and adoption for partners.

At Arizona State University, I work as a Research and Insights Analyst with ExSight.AI where I design A B testing frameworks and build SQL and Power BI dashboards that guide decision making. I collaborate with researchers and product leaders to convert model behavior into client ready insights and create whitepapers, case studies, and strategy content for regulated markets such as the EU AI Act.

At Swiggy, I served as a Senior Key Account and Insights Manager for a $180M portfolio of 90+ CPG advertisers. I delivered 18 percent yearly growth and a 43 percent rise in retention by guiding lifecycle strategy, building SQL pipelines and Power BI reporting, reducing overspend by $8M, and partnering with product, finance, and sales teams to explain performance trends and investment choices.

At WhiteHat Jr (BYJU’S), I worked as a Business Analyst and Customer Insights Lead where I drove a $11M revenue lift through CAC and LTV models, user segmentation, and targeted re engagement. I used Salesforce, Zendesk, and Tableau to improve renewal workflows, raise retention by 28 percent, and support customer success teams with clear reporting.

Earlier experience strengthened my client facing and operations skills across service and commercial roles. At The Ritz Carlton, I lifted revenue 12 percent through targeted upgrade programs. At Gadkari Katta, I supported high value food and beverage partnerships. At Endemol Shine’s Bigg Boss, I worked as a Content Operations Lead and coordinated live broadcast cycles which improved my communication and problem solving in time sensitive environments.

I hold a Master’s in Business Analytics with a GPA of 3.8 from Arizona State University, a PGDM in Marketing, and a Bachelor’s in Hospitality Management. My technical toolkit includes SQL, Python, Power BI, Tableau, and Excel, applied across projects such as Teradyne’s inventory optimization with $36M savings, Trader Joe’s GTM segmentation using more than 1M receipts, and natural language models for more than 10K restaurant reviews.

I succeed in roles that combine data clarity, client partnership, and growth strategy. I bring consistent follow through, analytical depth, and a focus on long term client value to every engagement.

What I'm Doing

  • analytics icon

    Data Analysis & BI

    Designing SQL pipelines and Power BI/Tableau dashboards to surface insights, automate reporting, and inform executive decisions.

  • strategy icon

    Marketing Strategy

    Optimizing campaign performance, GTM execution, and customer lifecycle strategy to drive measurable growth and engagement.

  • product icon

    Product & Insights

    Translating complex data into user-focused insights that guide product decisions, roadmap planning, and operational efficiency.

  • collaboration icon

    Cross-Functional Enablement

    Driving alignment across marketing, product, and finance through stakeholder-ready dashboards, KPI frameworks, and campaign reviews.

Testimonials

  • Axay Devlekar

    Nishant’s passion for the work stood out from the get-go. He consistently exceeded expectations and brought a positive, supportive energy to the team. His expertise in data analysis and client engagement helped drive real results. A dedicated professional and a great person to work with — I highly recommend him.

  • Sudhanshu Gupta

    Nishant is an incredible asset to any team. His sharp product knowledge and ability to break down complex concepts made him a go-to collaborator. His clarity in communication and dedication to quality delivery always stood out.

  • Jaya Paliwal

    At The Ritz-Carlton, Nishant consistently delivered exceptional guest service with professionalism and warmth. He was known for creating memorable “wow” moments and brought a collaborative spirit that made him a standout team player. His dedication and emotional intelligence will serve him well in any setting.

Testimonial Name

Testimonial content goes here.

Education

Academic Background

  1. Master of Science in Business Analytics

    W. P. Carey School of Business, Arizona State University – Tempe, USA
    August 2024 – May 2025

    GPA: 3.8 / 4.0

    Relevant Coursework: Business Analytics, Marketing, Forecasting Models, AI & Big Data, Supply Chain, Customer Analytics, Data Visualization, Optimization, Business Strategy

  2. Post Graduate Diploma in Management (Marketing)

    Welingkar Institute of Management Development & Research – Mumbai, India
    January 2021 – December 2022

    Relevant Coursework: Strategic Management, Entrepreneurship, Marketing Analytics, Innovation & Product Development

  3. Bachelor of Science in Hotel Management

    Patkar-Varde College, Himalayan University – India
    June 2014 – May 2017

    Relevant Coursework: Food & Beverage Management, Front Office Operations, Hospitality Strategy, Culinary Production

Experience

Professional Experience

  1. Research and Insights Analyst

    Arizona State University
    August 2025 to Present

    • Guided GTM strategy for defense and healthcare clients by using A B testing and SQL plus Power BI analytics which helped senior leaders connect spend patterns to performance results.

    • Worked closely with research and product teams to translate model behavior into clear value stories that supported vendor discussions and informed roadmap choices.

    • Created whitepapers, case studies, and investor material by combining competitive research with regulatory insights from the EU AI Act which strengthened positioning in regulated markets.

    • Led interviews and requirement sessions with internal and external partners which shaped feature choices and improved alignment between user needs and product plans.

  2. Senior Key Account and Insights Manager

    Swiggy
    November 2021 to July 2024

    • Managed a $180M portfolio across 90+ CPG advertisers which delivered 18 percent yearly growth and recovered $7M by aligning incentives with coordinated GTM programs.

    • Raised retention by 43 percent and drove $36M incremental revenue through A B testing across creatives, loyalty journeys, and lifecycle flows.

    • Built SQL pipelines and Power BI reporting which automated ROI tracking, reduced overspend by $8M, and cut manual reporting effort by 40 percent.

    • Created unified KPI libraries and an internal insights tool which improved executive level visibility during quarterly business reviews and OKR planning.

    • Introduced a Salesforce connected reporting system which linked campaign insights to product planning and strengthened advertiser value delivery.

  3. Business Analyst and Customer Insights Lead

    BYJU’S WhiteHat Jr
    August 2020 to November 2021

    • Produced $11M revenue lift by building CAC and LTV models and guiding lifecycle segmentation for targeted re engagement across the funnel.

    • Increased renewals by 28 percent through SQL based churn modeling and Tableau dashboards that enabled real time monitoring of account behavior.

    • Created automated KPI libraries and led training sessions that encouraged analytics adoption across customer success and operations teams.

    • Collaborated with product marketing on parent focused messaging and page variants which strengthened NPS and raised retention.

  4. Guest Experience and Revenue Associate

    The Ritz Carlton, Marriott International
    June 2019 to August 2020

    • Achieved a 12 percent increase in ancillary revenue by guiding premium room upgrades and tailored guest experiences.

    • Increased guest satisfaction through proactive service, conflict resolution, and coordination with food and beverage, housekeeping, and concierge teams.

    • Improved lobby throughput by forecasting guest patterns and adjusting staff allocation during peak hours.

    • Trained new hires and created escalation procedures that raised interdepartmental response quality.

  5. Growth and Marketing Specialist

    Gadkari Theatre of Arts
    January 2019 to June 2019

    • Introduced food and beverage procedures and event workflows that supported more than $2.4M in monthly revenue across cultural programs.

    • Built sponsorship partnerships and community alliances that strengthened financial stability.

    • Coordinated with marketing teams to scale outreach through targeted promotions, creator collaborations, and venue focused storytelling.

  6. Online Director – Post Creative Realization

    Endemol Shine India
    March 2018 – December 2018

    • Directed real-time PCR and creative editing for two seasons of BiggBoss, boosting digital-first engagement and retention across platforms.

    • Streamlined compliance-ready editing workflows under tight deadlines, ensuring brand tone and quality for episodic formats.

    • Partnered with creative and licensing teams to align on-air footage with digital extensions and platform distribution strategies.

Projects

  • teradyne

    Strategic Inventory Optimization – ASIC Forecasting at Teradyne

    Academic Projects
  • yelp

    Topic Modeling & Sentiment Analysis of Yelp Reviews

    Academic Projects
  • trader joes

    Customer Segmentation Strategy for Trader Joe’s Promotions

    Academic Projects
  • food waste

    Food Waste Detection using YOLOv8 and Multi-Label Image Classification

    Academic Projects
    • -->

    Contact

    Let’s Connect

    Have a project or collaboration in mind? Drop me a message and I’ll get back to you shortly.